Tailored Strategies for Transformational Results
Strategic Advisory
Clear guidance when you need a steady hand. Ongoing support to help you prioritize what matters most, navigate change, and move forward with clarity—without needing another full-time leader on your team.
Capability Development
Equip your team with the skills to improve and lead. Interactive training and workshops that build foundational knowledge and practical confidence in Lean, continuous improvement, and effective team habits.
Focused Improvement and Coaching
Hands-on support to solve real problems and build momentum. Targeted events and coaching that bring clarity to complex issues, remove friction, and help individuals and teams become stronger problem-solvers.
INDUSTRIES WE SERVE
Operational excellence for growing manufacturers
We help manufacturers reduce fire-fighting and improve consistency by developing stable systems, improving visibility, and building team capability—leading to increased productivity, fewer errors, and a stronger bottom line.
“Learning the LEAN methodology [received from HCS] taught me about the vital process of tackling problems by going to the gemba (where the work is done)... encouraging humility and a deep sense of inquiry.”
Hope L., Project Manager
HOW WE HELP IN MANUFACTURING:
• Reduce reactive problem-solving with visible daily management systems
• Develop and coach leaders to sustain operational excellence
• Improve productivity, quality, throughput, and team communication
• Build scalable processes that reduce errors and support bottom-line growth
Operational clarity and team support for healthcare leaders
We partner with healthcare teams to reduce overwhelm, improve coordination, and create systems that let staff focus on care—not chasing answers.
“HCS led a Kaizen workshop that pushed us to drastically change a key component of our daily practice...we’ve always done things this way' was no longer a valid reason”.
Emily V., Nurse Manager
HOW WE HELP IN HEALTHCARE:
• Streamline handoffs and workflows to reduce rework, delays and staff burnout
• Clarify cross-functional roles and responsibilities to improve coordination and accountability
• Implement performance systems that drive results without micromanagement
• Equip leaders to coach, develop, and support staff in a sustainable way
Simplifying operations for growing service teams
We help service-based businesses create clarity, reduce friction, and build reliable systems for consistent, scalable delivery.
“Mary’s engaging and practical workshop equipped us with goal-setting templates and clear action steps that our volunteer services teams could immediately use to drive progress.”
Wendy F., Program Director, Education & Volunteer Resources
HOW WE HELP IN SERVICE-BASED BUSINESSES:
• Streamline internal workflows and client handoffs to reduce delays and confusion
• Eliminate duplicative work and clarify responsibilities across teams
• Strengthen internal communication and cross-functional coordination
• Support leaders in delivering high-quality service without overloading their teams